Hafele Appliance Repair & Service in Bengaluru (Independent Specialist)

Customer Service Support is committed to protecting your personal information. This policy describes how we collect, handle, and protect user data.

1. Information We Collect: When you book a repair, we collect your name, phone number, physical address in Bengaluru, and details regarding your Hafele appliance.

2. How We Use It: Your data is used exclusively to dispatch service engineers, provide repair estimates, deliver 90-day warranty documentation, and communicate repair status.

3. Data Protection: We do not sell, rent, or trade your phone number or address to third parties, telemarketers, or external advertising networks.

4. Inquiries: If you wish to review or request deletion of your contact data from our booking records, please email siddquiwahid8@gmail.com.

1. Service Scope: Customer Service Support provides third-party doorstep diagnostic and repair services exclusively for out-of-warranty Hafele kitchen appliances across Bengaluru.

2. Inspection Charge: A standard inspection charge of ₹199 applies when a technician visits your residence. If you proceed with the repair work, this ₹199 fee is deducted from the final repair invoice.

3. Upfront Quotation: All replacement components and associated labor charges are quoted prior to physical replacement. Work begins only upon your verbal or written consent.

4. Payment: Payment is due immediately upon the completion of repair and live testing of the appliance in your presence.

1. Cancellation: You may cancel or reschedule a service booking anytime before the technician arrives at your premises without any penalty.

2. Visiting Fee Policy: The ₹199 visit fee covers fuel and technician time. Once inspection is performed, this fee is non-refundable unless the repair service is accepted.

3. 90-Day Service Warranty: Replaced parts and specific workmanship issues carry a 90-day peace-of-mind warranty. If the exact same issue recurs within 90 days, we re-service it free of labor charge.

4. Exclusions: Physical glass breakage caused by impact, external liquid spills onto auto-ignition circuitry, and unauthorized tampering by other technicians void this warranty.

To all website visitors and Google Ads reviewers:

Customer Service Support is an independent multi-brand repair and maintenance facility based in JP Nagar, Bengaluru. We specialize in post-warranty repair services.

We explicitly state that:

• We are NOT an authorized service partner, branch, or official franchise of Häfele (Hafele India Pvt. Ltd.) or its subsidiaries.
• We do not represent ourselves as an official manufacturer brand customer care center.
• All trademarks, logos, model designations, and brand names belong entirely to their respective legal owners and are used purely for descriptive purposes to assist customers in identifying compatible out-of-warranty repair services.